Terms of service

Our services are private

Every service listed on this site is a private service, paid for by you. It sits alongside, and does not replace, care from your NHS GP. You do not need to be registered with us.

Clinical assessment comes first

All prescription-only medicines are supplied following a clinical assessment by an independent prescriber. We may decline to prescribe where treatment would not be safe or appropriate, and we will explain why. Paying for a consultation does not guarantee a prescription.

Prices and payment

Prices published on this site are the full cost of the service and are payable at the appointment, apart from any booking deposit, which is paid when you book and is described below. Weight loss plans include the consultation, injection training where relevant, and a monthly review. There is no joining fee, no subscription and no minimum term. Prices may change, and the price confirmed at your appointment is the price that applies.

Appointments and cancellations

Please give us as much notice as you can if you cannot attend, so the slot can be offered to someone else. Use the link in your confirmation email, or call 01908 104265, to change or cancel an appointment.

Cancellation & No-Show Policy

To protect our clinicians’ time and ensure waiting patients can be seen, all Weight Loss Consultation bookings require a non-refundable £25 booking deposit at the time of booking.

• Our £40 First-Order Offer: When you proceed with selected weight loss treatments, your consultation is completely free (saving you £25) and we will take an extra £15 off your medication.
• Free Future Consultations: After your initial visit, all further monthly consultation fees are completely waived as long as you remain on your treatment plan with us.
• Consultation Fee Only (No Purchase): If you attend your initial appointment but choose not to purchase a treatment, or if a treatment is deemed clinically unsuitable, the £25 upfront payment is strictly non-refundable and stands as the flat consultation fee to cover the clinician’s time.
• No-Shows & Late Changes: If you miss your appointment or change/cancel it with less than 48 hours’ notice, the £25 deposit is strictly non-refundable.

If you cancel with 48 hours’ notice or more, your deposit is refunded to the card you paid with. If you change your appointment with 48 hours’ notice or more, your deposit moves to the new time. If you change it with less than 48 hours’ notice, a new deposit is needed to book the new time.

Where another service requires a booking deposit, the amount is shown before you pay, and the same 48 hour rules apply to it.

Medicines supplied

Medicines are dispensed from our registered premises and cannot be returned or refunded once supplied, in line with pharmacy law. If you believe a medicine is faulty, contact us immediately.

Information on this site

The health information on this site is general guidance and is not a substitute for a consultation. For urgent medical help, call 111 or 999.